← User guide

AI customer support

Draft replies you approve, and automatic replies only where it is safe.

1. Open “Customer support”: your customers' messages land in the inbox, sorted by intent (where is my order, delay, return, pre-sale question…).
2. For each message the AI drafts a reply with the real order details (when the order belongs to the e-mail writing in). You approve, edit or answer yourself.
3. In the settings, tick the intents the AI may send on its own and set the minimum confidence.
4. Three categories always stay yours and never go out automatically: refund, damaged product, cancellation.
5. Option: the chat widget on your site. Declare the allowed domains, then paste the provided script into your theme.
6. Option: shipping notifications sent to your customers, with no AI call at all.

💡 Each plan includes a number of tickets; beyond that, an extra ticket is billed at the rate shown on the Pricing page.

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