Frequently asked questions

A tool for online stores that measures and improves their visibility on Google (SEO) and in AI assistants such as ChatGPT, Claude, Gemini and Perplexity (GEO, AEO), checks whether they are actually named there (GEI), and answers customer support with AI.

SEO: being found on Google. GEO: being understood by AI assistants. AEO: making your information clear enough for them to answer about you. GEI: our in-house indicator of your presence in their answers.

Shopify for every feature. The free scan works on any public website. WooCommerce, Etsy, Amazon and eBay are planned, not available yet.

The public site exists in 12 languages. The app itself is in French and English: it follows the language you pick, and falls back to your browser if you have not chosen one.

Yes, no card and no account. It is rate-limited to prevent abuse.

Because we stay conservative while proof is missing: we would rather underestimate than overpromise. The reason shows under the score, with what would raise it.

It is the raw readiness score (markup, pages, files). It shows the work already done; the displayed score reflects what we verified.

That is the case for most stores. AI visibility builds over several weeks: fix the gaps, publish pages that answer shoppers' questions, then re-measure every week.

Technical fixes count in the score immediately. Being cited by AI rises in steps, usually over several weeks. We promise neither a timeline nor a result.

Only for the intents you ticked, above the confidence you set. Refund, damaged product and cancellation never go out automatically.

It relies on the real order, and only when that order belongs to the e-mail writing in. Otherwise it gives no order information.

The service continues; each extra ticket is billed at the rate shown on the Pricing page.

By default it only fills what is missing, never deletes anything, and saves the previous version before any replacement you authorised.

Read and write products, pages, menus, policies and content, read orders, read and write the theme: what is needed to analyse and publish fixes. Nothing about your payments.

Yes. You remain responsible for the products sold and the content published on your store, including content generated at your request.

No — instead you get 20% off your first month. No commitment: cancel anytime from your account.

Billing → Manage my subscription. Cancellation takes effect at the end of the paid period, free of charge.

Bill (monbill.fr), through the approved e-invoicing platform. A copy is available in “My invoices”.

Update your card from Billing. the payment is retried automatically; you receive an e-mail at each important step.

Billing → My account: full export in one click, or permanent deletion (after cancelling the subscription). Invoices are kept, as the law requires.

In Europe, with European providers. The full list is in the privacy policy.

We only send AI engines what each task requires. Your customers' messages are never cached.

Through the Contact page: a human answers, usually within one business day.